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A registration records a buyer’s order. Tickets are the admissions issued for that order. Open Events, choose the event, then open Registrants.

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Before you begin

Your organization needs Events enabled. Viewing registrations and managing registrations are separate permissions. If you can see the page but an action is denied, ask your Owner or Super Admin to review your role. Have an active ticket tier ready before adding a registrant. You can record someone after the event has ended; this does not reopen public ticket sales.

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Find a registration

  1. Enter the buyer’s name or email in Search name or email, then press Enter.
  2. Choose a status if needed and select Refresh to reload the list.
  3. Open the registration to inspect its tickets and available actions.
Use Export CSV for the event’s guest list. The export is separate from the visible search results; inspect the downloaded file before sharing it.

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Add a walk-in or historical registration

  1. Select Add Registrant.
  2. Under Find an existing individual, type at least two characters of a name or email and select the correct person. Check the household and email before choosing. Leave this blank for a person not on file.
  3. Choose an active Ticket tier and a Quantity from 1 to 100.
  4. Choose Comped for complimentary admission or Paid for money you already collected outside online checkout.
  5. For Paid, enter the total Amount paid (USD) for the order. This records the amount; it does not charge a card.
  6. Enter a Buyer name or Buyer email. Add the optional phone and notes if useful.
  7. Turn on Send confirmation email with tickets only if you want an email sent. It is off by default and requires a buyer email. Leave it off when recording past attendance unless the buyer needs a copy.
  8. Select Add registrant and confirm that the new row appears.
Tickets are issued when you save. Ticket quantity and admissions are different: a tier may admit multiple guests per ticket. Recording attendance does not itself check those admissions in.

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Resend or replace a ticket

Open the registration and choose Resend email to queue another confirmation for the buyer. A queued email is not proof of delivery; check the address and the recipient’s spam folder if it does not arrive. Use Reissue on a ticket when its old QR code must stop working. Read the confirmation first. Reissuing replaces the QR code; resending a confirmation is the appropriate action when someone only needs another copy.

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Registration statuses

A manually recorded Paid registration does not establish that Stripe collected the money. See Refund a registration for eligibility.

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Troubleshooting

  • No ticket tiers: add or activate a tier under Ticketing, then reopen the dialog.
  • Confirmation cannot be selected or sent: supply a valid buyer email. Check the registration before creating another order to solve an email problem.
  • An action is denied: have your Owner or Super Admin check your event permissions.
  • The event has ended: the notice is informational; you can still record a registrant.
  • Buyer missing from giving history: review Event match. Do not assume every manual registration creates a gift.
Continue with Check in guests or Refund a registration.