Manage images in the media library

Open Marketing → Media Library to manage your organization’s images. Your role determines which upload, edit, and delete actions are allowed.

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Upload and use an image

1. Select Upload Image.
2. Choose an image within the 5 MB upload limit.
3. Wait for the upload to finish and confirm it appears in the grid.
4. Open the image to inspect its preview, filename, URL, and upload details.
5. Use Copy to copy its URL where needed, or select the image from the email builder’s media controls.

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Edit an image

Open the image and choose Edit Image. Apply the available editing controls, save, and inspect the resulting image. Check the actual email or form afterward; do not assume an existing published reference has changed merely because a new edited asset appears in the library.

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Delete an image

Check where it is used before selecting Delete and confirming. Removing an asset can break an existing email, form, or page that still uses its URL. Replace those references first, including messages that recipients may reopen later.

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Troubleshooting

If upload fails, check the file type, size, connection, and permissions. If the image appears distorted in an email, review the image block’s dimensions and the source image’s aspect ratio. If an old image remains visible, reload the preview and check which asset URL the content references.