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When someone buys a ticket or wins an auction lot through a public event page but their email doesn’t match an existing contact, the record lands in Event match. Their ticket and confirmation already went out—this step links them to a contact and records the gift.
Event match appears only when the Events module is enabled.

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What you’ll see

Each unmatched record shows when it happened, whether it’s a Ticket or an Auction win, the amount, the buyer’s name and email, and the event (or lot). Filter by event if you have several.

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Reconciling a record

1

Select a registration

Choose Match on a row.
2

Pick the contact

Choose a suggested candidate (matched on email or name), or create a new contact — buyer details pre-fill the new record.
3

Optionally save the address

If an address was captured at purchase, tick to save it to the contact. It becomes primary only if the contact has no primary address yet.
4

Link & create gift

Choose Link & create gift. The gift is added to giving history and the registration is tied to the contact.
Skip this registration marks it resolved without creating a gift, and can’t be undone. The attendee keeps their ticket either way—skipping only affects your giving records.