Lists
Static. You add and remove members yourself. Good for fixed groups—board members, a committee, event VIPs.
Segments
Dynamic. Defined by rules. Membership recalculates automatically as contacts change.
Working with lists
Choose Create New List, give it a name, and save. Open a list to see two tabs:- Members — search, filter by subscribed/unsubscribed, Add Members, or remove them.
- Settings — rename, edit the description, toggle active/inactive, set public or internal, or delete.
Working with segments
Choose Create New Segment, name it, then build the rules:Add conditions
Each condition is a field, an operator, and a value (for example, “State is one of CA, OR, WA”).
Unsubscribed contacts are automatically excluded from every send—you never have to manage that by hand.

