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Use the registration’s refund action to return an eligible online payment. The event registration screen offers a full refund.

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Before you begin

You need permission to manage event submissions. The registration must be Paid, have a Stripe payment associated with it, and belong to an event with its connected payment account available. A Paid registration entered manually for cash, check, or an outside payment cannot be refunded through this action. Return that payment through the original payment method and coordinate the record correction with your administrator.
Refunding a registration voids its related tickets. Confirm the buyer and the whole order amount before continuing.

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Issue the refund

  1. Open Events, choose the event, and open Registrants.
  2. Search for the buyer and open the registration.
  3. Check the buyer, ticket tier, quantity, and paid amount.
  4. Select Refund … (full) at the bottom of the panel.
  5. Read the confirmation showing the amount and buyer, then confirm.
  6. Wait for the result. After success, refresh the list and confirm the registration is Refunded and its tickets are Voided.
A refund being recorded does not mean the money is already visible in the buyer’s bank account. Do not promise an arrival date from the registration screen.

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Troubleshooting

Do not delete a gift or reissue a ticket as a substitute for refunding a payment. For ordinary gifts, use the separate gift refund procedure.