> ## Documentation Index
> Fetch the complete documentation index at: https://docs.advocora.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Get help from Advocora

> Send a question, report a problem, or ask about billing from your account menu.

Open your avatar menu and choose **Get support**. Replies continue by email.

## Send a useful support request

1. Choose **Question**, **Something's not working**, **Feature request**, or **Billing**.
2. Enter a short subject naming the task, such as “Event registration confirmation did not arrive.”
3. Describe what you were trying to do, the steps you took, what happened, and what you expected.
4. Include the page or record name, approximate time and timezone, and the exact visible error. Mention whether the problem affects one record or several.
5. Add relevant images or PDFs if helpful. The form accepts up to 10 files with a combined size of 25 MB.
6. Submit and wait for the success confirmation. Watch the email address associated with your account for a reply.

Remove private donor details from screenshots unless they are needed to investigate. Never send passwords, authentication codes, full payment-card numbers, or private ticket/management links.

## If the form cannot send

The form keeps your text after a failed send so you can retry. Check the attachment size and network connection. If you cannot sign in or the form itself is failing, email [support@advocora.io](mailto:support@advocora.io).

## Common first checks

* Missing action: review your [role](/settings/team-and-roles).
* Missing public form: confirm its saved Published status.
* Missing donor email: check the address, template, and [email troubleshooting](/email/troubleshooting).
* Duplicate-looking record: review the match or merge workflow before creating another record.